Forgotten password for the online administration (

If you have forgotten your password for the online administration (,

click on "Forgot your password?", enter your mobile number and request a new password.

The system will now send a new password to your mobile phone by SMS.

If you do not have enough credit left in your account, a new password cannot be sent to you by SMS, as each SMS costs 9 cents (these are the costs of the mobile operator for sending SMS, we only pass these costs on).

Our recommendation

Go to the "Settings" menu item (gearwheel) and select one or more of the free notification channels:

Free push notification via the COMOTIX app or the Telegram app or free e-mail notification and deactivate the chargeable SMS.